Privacy Policy

Privacy Notice

As part of our ongoing commitment to you, Chichester Swim School’ privacy policy details clearly our responsibility regarding the handling of your personal data in line with the General Data Protection Act 2016 (GDPR). This will make it easier for you to understand what information we collect about you and how we protect and safeguard your personal data.

By registering your interest or signing up to our swim lessons, either via our website waiting

list at www.chichesterswimschool.com, through our Class4kids booking system, email, Facebook, by phone or in person, you consent to the collection and use of your information under the terms of this policy.

Data Controller

Charlie Tarrant of Chichester Swim School Ltd is the Data Controller for all personal data that

you submit. We encourage any individuals covered by this privacy notice to contact the Data

Controller with any concerns about processing of your personal information.

What information we collect about you

Personal information

This is data that can be used to identify or to contact you including:

• Parent/Guardian name

• Address

• Email address

• Phone Number

• Child’s name, date of birth and gender

• Relevant medical conditions

• When offering refunds, we take bank details and delete these after use.

Information that you provide by filling out all forms on our website, our paper application

forms or signing up for our newsletter. If you contact us by phone or email, we will keep a

record of that correspondence and may ask you to complete email surveys for our research

and customer satisfaction purposes.

Non-Personal Data

This is information that cannot be used to identify or contact you including:

• Swimmers’ attendance

• Swimmers’ progress

Do we share your information with third parties?

No, we do not share any of your information with third parties unless in the following two

extenuating circumstances:

• We are compelled and requested by legal authorities to provide information

• The business was sold to a new owner along with our pool rights and customer

details

In order to help the smooth running of our business we use the following online companies

to hold your information:

• Class4kids booking system

• MorSolutions Swimsoft Database

• Google (Gmail/Forms/Sheets/Docs/Drive)

These companies have their own Privacy Notices that can be found on their websites.

What do we use data for?

We may use your data to help us find the best swimming lessons for your child/children. We

also use it to contact you about booking lessons, inform you about term details, swim school

news and in case of cancellation. All correspondence will normally be by email except when

otherwise requested. For urgent information, such as cancelling sessions, you will be

informed by email and text.

Data is also used for invoicing and tax purposes.

Social media

Our website includes social media features e.g. Facebook. Your interactions through these

features are governed by the privacy policy of the company providing the social media

platforms, such as Facebook and Twitter.

Data Storage

The data we collect in connection with our services is stored locally on our computer system.

We have a local server, which securely backs up this data separate to the computer system.

Hard copies of any data are stored in locked secured cupboard in a locked office.

You are entitled to see the information held about you and you may ask us to make any

necessary changes to ensure that it is accurate and kept up to date. If you wish to do this,

please contact us either in writing or by email at Charlie@chichesterswimschool.com. We

are entitled by law to charge a fee of £10 to meet our costs in providing you with details of

the information we hold about you.

Any changes to our privacy policy in the future will be updated to the website

www.chichesterswimschool.com. The CSS website is operated by

Chichester Swim School Ltd itself.